PayPal customer service is driving me up the wall.
I used PayPal a bit when I was living in the US. After I moved back to Australia, it continued to work because I still had a US credit card. When that expired, I entered my new Australian credit card details.
Because I was registered with PayPal as living in the US but my credit card billing address was in Australia, they wouldn't let me use that card and put a block on my account because it had no verified credit card on file.
At the time, I just let it go and used alternatives.
But last week I wanted to use PayPal again: "Limited Account Access" "The credit card you tried to add to your account requires additional verification."
But under "How can I restore my account access?" It simply says "This limitation cannot be appealed."
Because the issue ultimately was the change of country, I looked under help for how to indicate a move. Simple: you just close your account in one country and open it under another. Problem: you can't close your account if you have limited account access.
So I write to PayPal explaining the situation. They send back a form letter saying "To return your account to regular standing, please complete the checklist items". THERE ARE NO CHECKLIST ITEMS.
So I write again. Same form letter comes back.
I write a third letter, explaining everything in detail. SAME FORM LETTER.
My latest post to them begins "STOP SENDING A STANDARD REPLY - THE INSTRUCTIONS IT GIVES DON'T WORK".
Hopefully they'll read that!
Oh, and I tried just going and creating a new Australian account with a different email address but they won't let me BECAUSE THE CREDIT CARD IS ALREADY IN USE.
by : Created on Aug. 5, 2005 : Last modified Aug. 5, 2005 : (permalink)
I just ordered Steinberg's Groove Agent 2 and all Steinberg products now seem to require a USB dongle, just like the plugins I ordered recently for ProTools.
They use different dongles, though, so I guess I'll be using up an extra 2 USB ports whenever I'm producing music.
by : Created on Aug. 4, 2005 : Last modified Aug. 4, 2005 : (permalink)