Funcom's Epic Fail

So the other night I decided to purchase the adventure game Dreamfall by FUNCOM as a digital download. They provide their own downloader, that's fine. But

• the downloader first requires you to install .NET 2.0 yourself
• the downloader prompts you to enter "the provided key" but the email receipt from FUNCOM didn't mention the word "key". It had something it called a "license number".
• I typed in the license number but the downloader came back "invalid coupon" (I'm thinking at this stage "is it a key, a number or a coupon" ?!?!)
• the receipt says to email marketing@funcom.com if there are any problems with digital downloads so I email that address
• I get back an autoresponse saying "If you have not submitted this via our web form at [link provided] then your mail may be removed by our spam filter. Please resubmit your request using this form."
• I click on said link and get a 404.

EPIC FAIL FUNCOM!